Request for a footpath
mccluskeyarundell
> leon
> Canberra
Pedestrian Forum
Second update: 26 February 2010
Roads ACT provided the following ranking system for footpath requests:
|
rank_id |
warrant |
order |
priority_text |
text |
ranking_value |
|
1 |
ACTCODE |
1 |
High Priority |
Exceeds the ACTCODE criteria of 1000 vehicles per day or ministerial direction |
10 |
|
2 |
ACTCODE |
2 |
High Priority |
Both sides of the road for bus routes |
8 |
|
3 |
ACTCODE |
3 |
Medium Priority |
One side of the road where traffic exceeds 300 vehicles per day |
6 |
|
4 |
ACTCODE |
4 |
Low Priority |
Does not meet ACTCODE criteria |
0 |
|
5 |
COMMUNITY |
11 |
High Priority |
Likely users with mobility aids, wheelchairs, walking frames, canes, mobility scooters etc |
10 |
|
6 |
COMMUNITY |
12 |
High Priority |
Likely users of education facilities, schools etc and users of childcare facilities |
10 |
|
7 |
COMMUNITY |
13 |
Medium Priority |
Medium density leases / shopping centres and other employment areas including commuter cycling links |
6 |
|
8 |
COMMUNITY |
14 |
Medium Priority |
Community facilities including sports facilities, churches etc |
6 |
|
9 |
COMMUNITY |
15 |
Medium Priority |
Direct Access to public transport facilities |
6 |
|
10 |
COMMUNITY |
16 |
Low Priority |
Recreational uses, parks, recreational cycling, open space |
4 |
|
11 |
COMMUNITY |
17 |
Low Priority |
Roadside only, no identified pedestrian traffic generators |
0 |
|
12 |
DESIRE |
21 |
High Priority |
Clearly well trafficked desire line |
10 |
|
13 |
DESIRE |
22 |
Medium Priority |
Poorly trafficked desire line |
6 |
|
14 |
DESIRE |
23 |
Low Priority |
Well trafficked desire line, but not appropriate |
0 |
|
15 |
DESIRE |
24 |
Low Priority |
No observed desire line |
0 |
First update: 25 February 2010
Despite committing to contact me within “ten business days,” of 1 February, Roads ACT did not contact me until 25 February. They replied:
Thank you for your enquiry of 1 February 2010 regarding your request for a footpath on Legge Street, Downer, from the existing path near House No 4 to Melba Street.
Roads ACT receives many requests for new footpaths in established suburbs each year. These are assessed and prioritised against relevant justification criteria, and placed in the Footpath Database for consideration in future works programs.
Your request has been assessed using this process by officers of Roads ACT and has been deemed to be of low priority. This path has now been added to the database for consideration in future programs against other competing priorities.
I trust that this is of assistance to you.
Yours
sincerely
M... S...
Capital Works Officer
Roads ACT
I replied immediately, asking for details of the “relevant justification criteria.”
Initial request: 1 February 2010
On 1 February 2010, Leon Arundell tried to send an email “request for a service” to Canberra Connect, saying “Please extend the short section of footpath in Legge St Downer, so that it extends for the full length of the street.”
When he clicked on “Continue,” a message popped up, saying “Topic requires a value.“ Unfortunately, the web page provided nowhere to enter a value for “Topic.” So he phoned Canberra Connect. After about 20 minutes, they took his phone number and said they would investigate the problem.
Leon returned to the “Submit a question or feedback” page and worked out a way to enter “footpaths” as the Topic, and submitted his request.
He then received a message saying, “Your Question or Feedback has been Submitted. The reference number for your comment/request is '100201-001200'. You should receive a response by email from our support department within ten working days. If you need to add information to, or cancel, your question or feedback, you can do so by updating it through the questions sub area of the 'My Account' section of this site.”
Within a few minutes, he received an email saying, “Thank you for using our online customer feedback system and bringing this issue to our attention. I have raised a job request (TR 10/00107) for our Traffic Management and Safety Unit to investigate this issue. A representative from this team will contact you within 10 business days to discuss your concerns.”
Stay tuned for the next exciting episode!
This page was last modified on 25 February 2010